Opportunity: 

Trócaire required a cohesive and scalable training programme that could support EDI learning across its global workforce.

The opportunity was to design a programme that could:

• Align with organisational values and existing frameworks
• Be delivered consistently across different regions and teams
• Support both foundational understanding and applied learning
• Provide a basis for future rollout and adaptation

This created a need for a structured programme that could be both globally consistent and locally relevant.

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The Programme:

GORM in partnership with Lucy Michael Research, Training and Consultancy designed and delivered a multi-module EDI training programme, structured around three core areas:

• Cultural Competency
• Unconscious Bias
• Gender Transformation

The programme was developed using evidence-informed approach aligned with organisational frameworks, ensuring alignment with the EDI strategy, employee feedback, and global context.

Key components included:

• Development of three structured training modules
• Interactive, in-person pilot delivery with a cross-functional cohort
• Participant workbooks (translated to Spanish and French) and supporting materials
• Facilitation by subject-matter experts
• A structured evaluation and reporting process

The training was designed to be adaptable for global rollout, with materials developed for accessibility and multilingual use.

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Impact Across the Organisation:

Trócaire received a structured EDI training programme that:

• Provides a consistent foundation for EDI learning across the organisation
• Supports future global rollout through scalable design
• Integrates interactive learning with structured content
• Establishes a framework for ongoing development and engagement

The pilot delivery supported programme development for wider rollout. 

This project demonstrates how global organisations can implement structured EDI learning through a combination of research-informed design and practical delivery.

By developing a programme that supports consistent delivery while allowing for contextual application, the approach supports long-term integration across diverse organisational contexts.

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What Trócaire said:

"We commissioned GORM to develop the foundations of a global EDI training programme covering cultural competency, unconscious bias, and gender-related inclusion. We could not speak more highly of our experience working with the team.

GORM took the time to understand Trócaire as an organisation and our EDI journey, remaining flexible and responsive throughout the project as our timelines and priorities evolved. They conducted focus groups, interviews, and surveys with colleagues across Trócaire's global workplace to ensure the content was informed by diverse perspectives rather than developed through a Eurocentric lens. Their collaborative and flexible approach resulted in a high-quality training programme and facilitator handbook that can be localised and adapted to reflect the cultural contexts of the many countries where our colleagues live and work.

What particularly stood out was GORM's understanding of the intersectional nature of equity, diversity, and inclusion, their ability to engage diverse audiences at different stages of their journey, and their evidence-based approaches grounded in internationally recognised research and best practice. Working with GORM has been an excellent experience, and I would highly recommend them to any organisation looking to develop meaningful, globally relevant EDI learning programmes that go beyond simple definitions and instead encourage genuine reflection, dialogue, and action"

Rami Al Ramahi, Global People & Culture Partner, Trócaire

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